Trust and safety

Personal and confidential contact

Brenger is a platform for transporting furniture and other large items for private persons and SMEs. Brenger makes the transport of goods personal and convenient. Unlike a postal carrier who may or may not ring the doorbell, a courier seeks personal contact. After a delivery request has been made, the courier, the client and the other party (at the pick-up or delivery address) receive each other’s telephone number. This way, everyone can keep each other informed before and during the delivery.

More on insurance at the bottom of this page.

Reliability

We do everything we can to increase trust between our users. We verify couriers by checking their Chamber of Commerce registration, VAT number, proof of identity, phone number and IBAN. Moreover, we have an intake interview with each courier before he is allowed to claim delivery jobs via our platform. Furthermore, every user can increase the reliability of couriers by rating them after a delivery. Nothing is more valuable than a good review from another user!

Safe payment

You pay securely via Apple pay, Paypal, credit card or a different UK payment method. Once we know that the goods have been successfully delivered, or if the person at the delivery address does not respond within 24 hours (whether or not the goods have been delivered), we will pay the courier.

Insurance

In the unfortunate event that something does go wrong, we are of course happy to help. All items that are sent via Brenger are insured up to £500 against theft and damage with our standard door-to-door package. Damage that occurs when the courier is carrying or lifting items within the home or building (at either collection or delivery addresses) is not covered by this insurance.

Also, any damage to glass, stone (or similar), foodstuffs, or other items that are not within our guaranteed dimensions (larger than 400x180x160cm, or heavier than 200kg, or any items that require special equipment to load or unload) are not insured.

In case of damage, we ask that you make contact with us immediately. Make sure you take photos of the damaged items, make a written description of the damage, and keep any proof of repair costs and/or purchase value. Send these to info@brengertransport.com. Brenger will reimburse repair costs, as specified in a quote from a professional restorer, up to the original purchase value of the product.