You can definitely use Brenger for your move. We offer a suitable solution for items that are easy to load in and out of a van. Make sure to enter all the dimensions of the items that you want delivered on our website. Are any of your items particularly heavy? In that case, we recommend you choose the ‘two couriers’ option for an extra £40. Our couriers do not do disassemblies or packing of items, so make sure that your belongings are ready. Brenger is not a removal company.
Note: do you want to move more than 5m3? In that case, we cannot guarantee that we will find a courier but you can always try - often it works out!
All items that are sent via Brenger are insured up to £500 against theft and damage with our standard door-to-door package. Damage that occurs when the courier is carrying or lifting items within the home or building (at either collection or delivery addresses) is not covered by this insurance.
Also, any damage to glass, stone (or similar), foodstuffs, or other items that are not within our guaranteed dimensions (larger than 400x180x160cm, or heavier than 200kg, or any items that require special equipment to load or unload) are not insured.
In case of damage, we ask that you make contact with us immediately. Make sure you take photos of the damaged items, make a written description of the damage, and keep any proof of repair costs and/or purchase value. Send these to firstname.lastname@example.org. Brenger will reimburse repair costs, as specified in a quote from a professional restorer, up to the original purchase value of the product.
Brenger couriers usually come with a regular delivery van with moving blankets and straps. If you need extra equipment to move your items, you can add these additional services to your booking. It is your responsibility to choose the right services for your items. In our ‘Extra services’ step of the booking, you can add the following services:
Be aware! Brenger doesn’t offer the following services, so you’ll need to arrange something separately for:
All delivery requests within Great Britain (except the islands) are guaranteed to be delivered within 7 working days of the booking with exception to the following delivery requests:
As these exceptions don’t work with our service concept, we can’t guarantee that a courier will be happy to carry them out. However, it’s often still possible to find a courier who can. We suggest you go ahead and place a delivery request anyway because you’ll probably still be able to arrange a delivery that works for you. The only situation where you definitely cannot arrange a delivery is for items over 200kg in weight. For items this heavy, it isn’t possible for our couriers to transport them, so in that situation, you cannot place a delivery request.
Use the chat icon at the bottom right to open a chat with our customer service. Chat is the fastest way to get your questions answered. We are available daily via chat during the hours mentioned below. You can also send us an e-mail at email@example.com or call us on +44 20 3868 5346.
Couriers that are interested in working with Brenger can reach us through mail via firstname.lastname@example.org or via the chat button in the bottom right corner. For urgent questions, active couriers can reach us from 8:00 until 17:00 through the emergency line provided during onboarding; check your activation email for the phone number.